Wander VR
Terms and policies
In effect
Terms & Policies
At Wander, we believe RV service should be simple, transparent, and hassle-free. The following terms help ensure a smooth experience for both our customers and our team.
Appointment Requests
Submitting a service request does not automatically confirm an appointment. Most appointment requests are reviewed and approved within minutes, not days. Wander reserves the right to accept, decline, reschedule, or modify appointments based on technician availability, travel requirements, weather conditions, safety considerations, or service needs.
Rates, Travel Fees & Payment
Mobile service is billed at the applicable hourly rate. Current launch rate: $140/hour. A $100 travel fee applies to every appointment within the Eastern Townships. Additional travel fees may apply for appointments outside the Eastern Townships. No payment is collected when submitting a service request or booking an appointment. Once the work is completed, the technician will provide an invoice, which is payable on site by credit card.
Customer Presence
The customer, or an authorized representative, must be present at the beginning of the appointment unless otherwise agreed in writing. The customer is responsible for providing safe and reasonable access to the RV and work area.
Repairs & Diagnostics
Repair times vary depending on the issue, RV condition, and parts availability. Many repairs can be completed during a single service visit. More complex repairs may require additional time, parts, follow-up visits, or workshop service. No repair outcome can be guaranteed until the issue has been diagnosed.
Parts & Materials
Parts, materials, specialty supplies, and third-party services are billed separately when required. Customers will be informed of significant additional costs before work proceeds.
Workshop Services
While most services can be completed on-site, certain repairs, renovations, restorations, upgrades, and winter projects may be better suited for a workshop environment. Wander operates a workshop facility in St-Alphonse-de-Granby, Quebec, where larger projects may be completed when appropriate.
Emergency Service
Emergency and after-hours service may be available depending on technician availability. Additional rates may apply.
Cancellations & Rescheduling
If you need to cancel or reschedule an appointment, please notify us as soon as possible. Appointments cancelled less than 24 hours before the scheduled appointment time will be subject to a $140 cancellation fee. Wander reserves the right to charge additional fees if technician travel has already begun.
Limitation of Liability
Wander is committed to providing professional and careful service. However, Wander cannot be held responsible for pre-existing defects, hidden damage, manufacturer defects, water intrusion occurring prior to service, or failures unrelated to the work performed.
Warranty
Wander stands behind its workmanship. If you believe there is an issue directly related to work performed by Wander, please contact us promptly so we can review the situation and determine an appropriate solution.